Privacy Policy
The short version: Rawido works without an account. We never ask for your name, email address, or phone number. The app identifies your device with a random ID it makes up on first launch. The only thing our servers remember about you is which access codes you have redeemed; your favorites, listening history and downloads stay on your phone. No ads, no analytics trackers, no selling of data.
1. Who we are
Rawido ("we", "us") provides audio guides for museums, castles, and city landmarks through the Rawido mobile app. For any privacy question or request, contact us at guiderio.develop@gmail.com. The rules for using the app are in our Terms of Service.
2. Data we collect and why
2.1 Anonymous device identifier
On first launch, the app generates a random identifier (a UUID) and stores it in your device's secure storage. This identifier is not derived from your hardware, phone number, advertising ID, or any personal detail — it is a random number that only means something inside Rawido. We use it to issue the app short-lived access tokens and to remember your content across sessions. If you uninstall the app, the identifier is deleted and cannot be recovered; a reinstall starts with a fresh identity.
2.2 Redeemed access codes
When you redeem an access code, our servers record that the code was used, together with the anonymous identifier above, the guide it unlocks, and when it was redeemed. We need this to unlock the guide on your device for the code's validity period and to stop the same code from being used more times than the attraction allows. The attraction that issued the code can see that it was redeemed, but not who you are.
2.3 Technical data
Like almost every online service, our servers briefly process your IP address and basic request metadata to deliver content, prevent abuse, and rate-limit requests. This data is used transiently for security and operations and is not used to build profiles. IP addresses are not written to our logs.
Our servers keep operational logs and performance traces so that we can find errors and keep the service fast. A log entry records the anonymous identifier, which address in our API was requested, the response status and the time — no IP address and no content of what you do on your device. These logs are processed by Grafana Labs (see section 4) and are deleted automatically after a short retention period of about two weeks.
3. Data that never leaves your device
- Location — optional, and only if you grant permission. The app takes a single coarse (city-level) reading to pre-select your country and city. The reading is converted to a place name on your device using your phone's built-in geocoding service. Your coordinates are never sent to or stored on Rawido's servers. The app never tracks your location in the background and never requests precise (GPS-level) location.
- Camera — optional, used only to scan QR codes that unlock guides. Frames are processed on your device in real time; no photos or video are ever stored or uploaded.
- Favorites and listening history — the attractions you mark as favorites, the tracks you have listened to and where you paused, and the list of codes you have redeemed (shown under "Codes & passes") are stored on your device only.
- Downloads and preferences — downloaded audio (stored encrypted), your language choice, and similar settings are stored locally on your device only.
4. Third-party services
The app contains no advertising or analytics SDKs, and its typefaces are built in rather than downloaded. It does communicate with the following service providers, which receive your IP address (and, where noted, related technical data) when the corresponding feature is used:
| Service | Used for | What it receives |
|---|---|---|
| Google Maps | The map on the Attractions screen | IP address and the map area you view. See the Google Privacy Policy. |
| Cloudinary | Delivering guide images and audio files | IP address and requests for the media you view or play. See the Cloudinary Privacy Policy. |
| Grafana Labs (Grafana Cloud) | Storing our servers' operational logs and performance traces | The anonymous device identifier, requested API addresses, response status and timings — no IP addresses. Hosted in the United Kingdom. See the Grafana Labs Privacy Policy. |
| Your device's OS services | Converting coordinates to a city name (on-device geocoding), if you use location | Handled by Apple or Google under your device's own privacy terms. |
5. Where your data is stored
Rawido's servers are hosted in the European Union (Hetzner, Germany). Media files are delivered through Cloudinary's global content delivery network so that audio and images load quickly wherever you are. Server logs and traces are stored by Grafana Labs in the United Kingdom, which the European Commission recognises as providing an adequate level of data protection. This website is served through Cloudflare's global network.
6. What we don't do
- We do not show ads or use advertising networks.
- We do not use analytics or tracking SDKs.
- We do not sell, rent, or share your data with third parties for their own purposes.
- We do not build profiles or track you across other apps and websites.
- We do not collect your name, email address, contacts, or photos.
7. How long we keep data
Records of redeemed codes are kept as long as your anonymous identity is active, so that your unlocked guides remain available to you. Because the identifier is deleted when you uninstall the app, any server-side data tied to it becomes permanently unreachable and effectively orphaned. Operational logs and traces are deleted automatically after about two weeks. Data stored only on your device (favorites, listening history, downloads, settings) is removed when you uninstall the app or clear its data. You can also ask us at any time to delete the data linked to your device — see section 9.
8. Children
Rawido's content is suitable for general audiences, but the app is not directed at children under 13, and we do not knowingly collect personal data from them. Since the app collects no names, contact details, or precise location from anyone, the same minimal footprint applies to all users.
9. Your rights
If you are in the European Economic Area, the UK, or another region with data-protection laws, you have the right to access, correct, delete, restrict, or object to the processing of your personal data, and the right to data portability. You also have the right to lodge a complaint with your local supervisory authority.
To exercise any of these rights, email guiderio.develop@gmail.com. Note that because we identify devices only by a random ID that is not linked to your name or contact details, we may be unable to determine which data belongs to your device unless you can provide that identifier.
10. This website
This website sets no tracking cookies and uses no analytics. Your language preference is stored locally in your browser (localStorage) and is never transmitted to us. Typefaces are served from this website itself, so no requests go to Google or other font services. The website is hosted on Cloudflare Pages: to deliver the pages and protect them from attacks, Cloudflare processes your IP address and basic request data. See the Cloudflare Privacy Policy.
11. Changes to this policy
If we change how the app handles data — for example, by adding accounts or new features — we will update this policy and the effective date above before the change ships.
12. Contact
Questions, concerns, or requests: guiderio.develop@gmail.com