Terms of Service
The short version: Rawido is free to install and use without an account. Some guides are free; others are unlocked with an access code that you get from the attraction. Codes and downloads are valid for a limited time. Please enjoy the guides for your own personal visits, don't try to break or copy the app or its content, and keep an eye on your surroundings while you listen.
1. About these terms
These Terms of Service ("Terms") govern your use of the Rawido mobile app and the website at rawido.com (together, the "Service"), provided by Rawido ("we", "us"). By installing or using the Service you agree to these Terms. If you do not agree, please do not use the Service.
How we handle data is described separately in our Privacy Policy. Museums, attractions and other organizations that publish guides through the Rawido dashboard do so under a separate business agreement; these Terms cover visitors using the app and website.
2. The Service
Rawido offers audio guides for museums, castles, landmarks and other attractions. Guides are created and published by the attractions themselves (or by us on their behalf). You can browse attractions, listen to guides in the languages they are offered in, and download guides for offline listening where available.
The app works without an account. On first launch it creates a random identifier on your device, which is how the Service remembers your favorites, unlocked guides and listening history. If you uninstall the app or clear its data, that identifier — and with it access to guides you unlocked — cannot be restored.
3. Free and locked guides, access codes
- Some guides or parts of guides are free. Others are locked and must be unlocked with an access code (for example, printed on a ticket or shown as a QR code).
- Access codes are issued and sold by the attraction, not by Rawido. Any purchase of a ticket or code is a contract between you and the attraction, under its own terms and prices. Questions about payment, refunds or cancellations go to the attraction that sold you the code.
- Each code unlocks the guide (or part of a guide) it was issued for and is valid for the period set by the attraction. After that period the guide is locked again. A code may be limited in how many times it can be redeemed.
- Codes are for personal use. Do not resell, publish or share codes, and do not try to guess, generate or otherwise obtain codes you were not given.
4. Downloads
Where offered, you can download a guide to listen without an internet connection. Downloads are stored in encrypted form on your device, can only be played inside the Rawido app, and expire after a limited period (for unlocked guides, no later than the end of the code's validity). Expired downloads are removed automatically. Downloads use your device's storage and, if you are not on Wi-Fi, your mobile data.
5. Content and accuracy
Guide content — text, audio, images and translations — is provided by the attractions and their authors. Some narration and translations may be produced with the help of automated or AI tools. We and the attractions aim for accuracy, but guides are for information and enjoyment only: opening hours, prices, routes and other practical details can change, so please check them with the attraction. Ratings and map data shown in the app may come from third parties such as Google Maps.
6. Listen safely
Stay aware of your surroundings while using the Service, especially in traffic, on stairs, near water or in crowds. Follow the rules and staff instructions of the place you are visiting, and keep the volume at a level where you can still hear what is going on around you.
7. Acceptable use
When using the Service, you agree not to:
- copy, record, redistribute, sell or publicly perform guide content, except as allowed by law;
- bypass, disable or interfere with access codes, download encryption, expiry or other protections;
- decompile, reverse engineer or modify the app, except to the extent the law allows this;
- scrape, crawl or bulk-download content, or access the Service through automated means;
- overload, attack or disrupt our servers, or try to gain unauthorized access to them;
- use the Service for anything unlawful.
We may block access for devices that break these rules or put the Service or other users at risk.
8. Intellectual property
The Rawido app, name, logo and design belong to us. Guide content belongs to the attractions and their licensors. We grant you a personal, non-exclusive, non-transferable, revocable right to use the app and listen to the guides available to you for your own non-commercial purposes. No other rights are granted.
9. Third-party services
The Service relies on third-party providers, for example Google Maps for maps and Cloudinary for delivering images and audio. Their own terms may apply to those features. App stores (Google Play and the Apple App Store) have their own terms for downloading the app; they are not responsible for the Service.
10. Availability and changes
We work to keep the Service running, but we cannot guarantee that it will always be available, uninterrupted or error-free. Attractions can update, replace or withdraw their guides at any time. We may change, suspend or discontinue features of the Service. Where a change materially affects a guide you unlocked during its validity period, please contact the attraction that issued your code.
11. Liability
The app is provided free of charge. To the extent permitted by law, we are not liable for indirect or consequential losses, for loss of data on your device, or for damage caused by content provided by attractions or third parties. Nothing in these Terms limits or excludes liability for intent or gross negligence, for injury to life, body or health, or any other liability that cannot be limited under applicable law. If you use the Service as a consumer, you keep all rights that mandatory consumer-protection law gives you.
12. Ending use
You can stop using the Service at any time by uninstalling the app. If you want the data linked to your device deleted, see section 9 of our Privacy Policy.
13. Changes to these terms
We may update these Terms, for example when we add features. We will publish the new version on this page with a new effective date. If a change is significant, we will also point it out in the app. Continuing to use the Service after a change takes effect means you accept the updated Terms.
14. Governing law
These Terms are governed by the laws of Austria, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. If you are a consumer living in the EU, you also keep the protection of the mandatory laws of your country of residence, and you can bring claims before the courts there.
15. Contact
Questions about these Terms: guiderio.develop@gmail.com